Last updated: November 3, 2026
Welcome to Illumina Skin Care Massage. These Terms and Conditions apply to your use of illuminaskincaremassage.com and to any appointment, service, package, membership, gift card or product you book or buy from Illumina Skin Care Massage LLC (“Illumina,” “we,” “us”), located at 3 Grist Mill Rd, Simsbury, CT 06070. By using our website or booking with us, you agree to these terms. Our Spa Policies are part of these terms.
1. Booking Your Appointment
Appointments are booked online through our booking partner, Fresha, or by calling us at (860) 323-3660. A valid credit card is required to hold every appointment. Your card secures the booking, and you can pay at the end of your visit by credit card, cash or gift card. We don’t accept walk-ins, so please contact us before you visit.
Please arrive about 10 minutes early. If you arrive late, we may need to shorten your treatment so we stay on time for the next guest, and the full service price may still apply.
2. Cancellations and No-Shows
- Please give us at least 48 hours’ notice to cancel or reschedule.
- Cancellations with less than 48 hours’ notice are charged 50% of the service price if we can’t fill the time.
- No-shows and cancellations with less than 3 hours’ notice are charged 100% of the service price.
By booking, you authorize us to charge the card on file for these fees.
3. Your Health and Consultation
For your safety, please tell us about any medical conditions, allergies, medications (including topical or oral retinoids and acne medications), pregnancy, recent cosmetic procedures, sun exposure or skin sensitivities before your treatment, and let us know if anything changes. We may adjust, postpone or decline a service if we believe it isn’t safe or suitable for you.
Our services are for relaxation, skin care and general wellness. They are not medical treatment and are not a substitute for care from a physician or dermatologist. Results vary from person to person, and we can’t guarantee specific results. Some treatments, such as waxing, chemical peels, microdermabrasion, Skin Classic and acne programs, may cause temporary redness, sensitivity or other reactions. Please follow the aftercare instructions we give you.
4. Minors
Guests under 18 need a parent or legal guardian to give consent, and a parent or guardian must be present or available during the appointment.
5. Respectful Spa Environment
We want every guest and team member to feel safe and comfortable. We may end a service, without a refund, if a guest behaves inappropriately, arrives under the influence of alcohol or drugs, or makes our team feel unsafe. Inappropriate behavior of any kind is not tolerated.
6. Pricing and Payment
Prices are listed in U.S. dollars and may change at any time. Connecticut sales tax applies to facials, waxing and products. Gratuities aren’t required but are always appreciated. Discounts and coupons can’t be combined and can’t be used on product purchases; we’ll always apply the greatest single discount to your service.
7. Gift Cards
Gift cards and e-gift cards can be used toward any service or product. They are non-refundable and can’t be exchanged for cash, except where Connecticut law requires otherwise. Please keep your gift card safe; we’re not responsible for lost or stolen cards.
8. Packages and Memberships
Service packages expire 12 months after purchase and are non-refundable. Wellness Memberships have a 3-month minimum commitment. Monthly sessions must be used within that month and don’t roll over. Specific membership pricing and terms are listed on our Wellness Membership page and at the time of purchase.
9. Products
Products are non-refundable unless defective. Any approved refund for a defective product is issued as store credit.
10. Referral Program
You receive $10 off a service for each new client you refer, and your referral receives 10% off one treatment on their first visit. Your referral must mention your name when booking. We may change or end the referral program at any time.
11. Using Our Website
The content on this website, including text, photos, logos and graphics, belongs to Illumina or is used with permission. Please don’t copy or reuse it without our written permission. We work to keep service details, prices and hours accurate, but errors can happen, and we may correct them at any time. Our website links to third-party services such as Fresha, Google, Facebook and Instagram. Those services have their own terms and privacy policies, and we’re not responsible for them.
Information on this website is general and for educational purposes only. It isn’t medical advice.
12. Privacy
Please see our Privacy Policy to learn how we handle your information.
13. Limitation of Liability
To the fullest extent allowed by law, Illumina is not liable for indirect or consequential damages arising from your use of our website or services, and our total liability for any claim is limited to the amount you paid for the service or product involved. We’re not responsible for personal belongings left at the spa. Nothing in these terms limits any rights you have that can’t be limited under Connecticut law.
14. Governing Law
These terms are governed by the laws of the State of Connecticut.
15. Changes to These Terms
We may update these terms from time to time. The date at the top shows the latest version. Continuing to use our website or services means you accept the updated terms.
16. Contact Us
Questions? We’re happy to help.
Illumina Skin Care Massage
3 Grist Mill Rd, Simsbury, CT 06070
(860) 323-3660
hello@illuminaskincaremassage.com
